Get in touch!

If you have any questions or feedback, we're always happy to assist you!

 
 
 
 

Simply email your design to info@unprogrammedclothing.com. We accept most common file formats and recommend sending the highest-quality version available for the best printing results.

If your file is larger than 15 MB, please use WeTransfer and send the download link to the same email address.

What file formats do you accept?

We accept most common image formats, including JPG, PNG, and SVG. For the best print quality, we recommend high-resolution files.

How long does production take?

Production times vary by product, but most custom orders are produced within 2–5 business days before shipping.

Can I return a customized item?

Because customized products are made specifically for you, they generally cannot be returned unless there is a manufacturing defect or printing error.

Can I bring in my own products to print?

Yes, absolutely! We arrange a meeting in our workshop and make it happen!

What if my items arrives damaged or incorrect?

Please contact us within 14 days of receiving your order, and we will work with you to resolve the issue.

How should I wash printed clothing?

For best results, wash inside out at 30°C, avoid bleach, and do not iron directly on the print.

Do you offer bulk or business orders?

Yes! We provide special pricing for larger orders. Contact us for a personalized quote.

Which payment methods do you accept? 

We accept major credit cards, PayPal, and other secure payment options available at checkout.

How can I contact customer support?

You can reach us through our contact form or by email. We’re always happy to help with any questions.

Privacy Policy

Last updated: June 23rd, 2026

1. Introduction

Welcome to Unprogrammed Clothing. Unprogrammed Clothing is a division of Gio Smet Records.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or subscribe to our newsletter.

2. Data Controller

The data controller responsible for your personal data is:

Gio Smet Records
Bieststraat 154, 8560 Wevelgem, Belgium
Email: info@unprogrammedclothing.com
VAT Number: BE 0800.434.694

3. What Information We Collect

We may collect the following personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment information (processed securely through third-party payment providers)
  • Custom designs, images, or artwork submitted for personalized products
  • IP address and browser information
  • Newsletter subscription preferences

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to inquiries
  • Process payments
  • Create customized products based on your submitted designs
  • Improve our website and services
  • Send newsletters and promotional communications (only with your consent)
  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (processing orders)
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (for newsletters and marketing communications)

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

  • Payment service providers
  • Shipping and delivery companies
  • Website hosting providers
  • Email marketing providers
  • Print production partners (only when required to fulfill your order)

These service providers only receive the information necessary to perform their services.

7. Custom Designs and Uploaded Content

When you submit artwork, images, logos, or other content for customization, you confirm that you own the rights to use such content or have obtained the necessary permissions.

We reserve the right to refuse designs that infringe intellectual property rights or violate applicable laws.

Uploaded files are used solely for the production of your order unless otherwise agreed.

Customers are responsible for the content they upload and that copyrighted logos, band logos, brand logos, or other protected artwork may only be printed if they own the rights or have permission from the rights holder.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes

Order-related information may be retained for the period required by Belgian tax and accounting regulations.

9. Newsletter and Marketing

If you subscribe to our newsletter, we may send you updates, promotions, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at:

info@unprogrammedclothing.com

11. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support website functionality.

12. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage users to review the privacy policies of any external websites they visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

15. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Unprogrammed Clothing
A division of Gio Smet Records
Email: info@unprogrammedclothing.com


Terms & Conditions

Last updated: June 23rd, 2026

1. General Information

This webshop is operated by Unprogrammed Clothing, a division of Gio Smet Records.

Business Address: Bieststraat 154, 8560 Wevelgem, Belgium
Email: info@unprogrammedclothing.com
VAT Number: BE 0800.434.694

By using this website and placing an order, you agree to these Terms & Conditions.

2. Products

We strive to ensure that product descriptions, images, colors, and specifications are as accurate as possible. However, slight variations may occur due to screen settings and production processes.

3. Custom Orders

Customers are responsible for ensuring that any uploaded artwork, images, logos, or text do not infringe on copyrights, trademarks, or other intellectual property rights.

Unprogrammed Clothing reserves the right to refuse any design that is unlawful, offensive, discriminatory, or violates intellectual property rights.

4. Pricing

All prices displayed on the website are in Euros (€) and include VAT where applicable unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

5. Payment

Orders must be paid in full before production and shipment.

We accept the payment methods displayed during checkout.

6. Production and Delivery

Production times may vary depending on the product and order volume.

Estimated delivery times are provided for guidance only and are not guaranteed.

Unprogrammed Clothing is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.

7. Order Cancellation

Orders for personalized or customized products cannot be cancelled once production has started.

8. Limitation of Liability

Our liability shall be limited to the purchase price of the product concerned.

We shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

9. Governing Law

These Terms & Conditions are governed by Belgian law.

Any disputes shall be subject to the jurisdiction of the competent courts in Belgium.

10. Contact

For questions regarding these Terms & Conditions:

Email: info@unprogrammedclothing.com


Cookie Policy

Last updated: June 23rd, 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience and allow certain website functions to operate properly.

Types of Cookies We UseEssential Cookies

These cookies are necessary for the website to function properly, including:

  • Shopping cart functionality
  • User authentication
  • Security features

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve our services.

Examples may include:

  • Google Analytics
  • Website performance monitoring tools

Marketing Cookies

With your consent, we may use cookies that help us provide relevant promotions and advertisements.

Examples may include:

  • Facebook Pixel
  • Instagram advertising tools
  • Google Ads tracking

Managing Cookies

You can accept, reject, or customize cookie preferences through our cookie banner.

You can also manage cookies through your browser settings.

Please note that disabling essential cookies may affect website functionality.

Contact

If you have questions regarding our use of cookies, please contact:

info@unprogrammedclothing.com


Returns & Refund Policy

Last updated: June 23rd, 2026

Standard Products

Customers have the right to return non-personalized products within 14 days of receiving their order, in accordance with European consumer protection regulations.

Returned items must:

  • Be unused and unworn
  • Be in their original condition
  • Include original packaging where possible

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Personalized and Custom-Made Products

Because customized products are made specifically according to your instructions, they cannot be returned, exchanged, or refunded unless:

  • The item arrives damaged
  • The item contains a manufacturing defect
  • We made an error in the customization process

This exception is permitted under EU consumer protection laws for personalized goods.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

We will review your claim and provide an appropriate solution, which may include a replacement, store credit, or refund.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider.

Contact

For return requests or refund inquiries:

Email: info@unprogrammedclothing.com